Privacy Policy

Information you give us:

• Contact form: your name, email address, phone number (if you provide it) and your message.
• Share Your Story: your first name, email address, the story you write, and whether you give permission for it to be shared.
• Chat "talk to our team" form: your first name, email address, phone number (optional) and message. Questions you type into the site guide are answered in your browser and are not stored by us.

Information collected automatically:

• Technical data such as IP address, browser and device type, pages visited and the date and time of your visit, recorded by our hosting and security provider.
• Your approximate country (worked out from your IP address) so we can show the crisis line for where you are. We do not collect your precise location.

Information kept only on your device: your assessment answers and scores, program progress, community location and site preferences are stored in your own browser (local storage) and are never sent to us.

We do not ask for, and ask you not to send, payment details, government ID numbers or medical records.

• To reply to your messages and give you the support you ask for.
• To review stories before anything is published. A story is published only if you gave permission, only with your first name, and only after we edit out identifying details. Stories that contain crisis language are never published; we may reach out to you with support resources instead.
• To send you emails or text messages you asked for (see section 4).
• To show the right crisis line for your country.
• To keep the site secure, prevent abuse, and fix problems.
• To improve our programs and website, using aggregate information.

We never sell or rent your personal information.

• Cloudflare — website hosting, security, and the database that stores submitted stories.
• Our CRM provider — our contact-management system, which receives form, story and chat submissions and sends our emails and text messages.
• Google Workspace — our business email, used to read and answer your messages.
• Email and phone carriers — which deliver the emails and texts you asked for.

We may also disclose information:

• if required by law, subpoena or other legal process;
• when we believe in good faith that it is necessary to protect someone's life or safety, or to prevent fraud or abuse of the site;
• to a successor organization if Unbreakable Men is merged or transferred, under the same protections described here.

Approved stories are shown publicly on the site, with your first name only and identifying details removed.

• The whole site is served only over HTTPS with modern TLS encryption.
• Our hosting and contact-management providers encrypt stored data and run industry-standard physical, network and access security.
• Access to submissions is limited to authorized team members using password-protected accounts.
• Story review links are private, single-use and expire after 7 days. Stories flagged for crisis language can never be published.
• We collect as little as possible: assessments, progress and preferences stay on your own device.

No method of transmission or storage is 100% secure, but we work to protect your information and will notify you as required by law if a breach affects it.